August 15, 2019

Readers’ advisory = customer service

Your customer (whether at a bookstore or a library) is not going to be happy if the books you so enthusiastically recommend don’t jive at least somewhat with what they’re hoping for. But if you get it right, you’ll have a fan for life.

August 14, 2019

Library Card Sign-up Month: August check-in

Congratulations! You’ve survived Summer Reading! And just when you thought you could kick back and relax, you remember: Students (and parents and educators) are heading back to school. And let’s not forget, September is Library Card Sign-up Month. If you are feeling a bit overwhelmed, don't worry! We’re here to help!

August 13, 2019

Dispatches from the 2019 Asian American Literature Festival

Earlier this month, I attended the 2019 Asian American Literature Festival in DC. Though that makes it sound incorrectly clinical or too matter-of-fact—I didn’t just attend this gathering of writers, poets, readers, creators, but rather the speakers took up space in my mind. Their words ricocheted between my ears. I felt seen, I felt understood, I felt inspired, I felt challenged.  

August 12, 2019

Your library: the newest entrepreneurial hub (that’s been around for years)

If you want to position your library as the hot spot for entrepreneurs, or you want to start off slowly by adding some programs aimed at entrepreneurs, we can help. We’ve put together a guide to help you package what you already do (and inspire you with a few ideas you may not have tried yet). 

August 9, 2019

Online Recommendations: Lessons learned while online shopping

With a new baby comes rattles and diapers and onesies and board books and emails from every company that has anything to do with babies as your email address ends up on every baby-customer list to have ever existed, and the discovery of next day delivery. 2 a.m. is never a good time to make purchasing decisions, but it is a good time to learn that you can get 14 pacifiers delivered to your doorstep within 24 hours. 

August 7, 2019

Library Newsletters: Best Practices - A Guide to Connecting with Your Community Through Newsletters

Newsletters are an effective way for libraries to connect with their communities in a meaningful way. Whether you’re new to newsletters or want tips for making yours more impactful, we’ve got a resource you’ll want.

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