July 27, 2020

The message your library must send to students and teachers this year is… we’re here for you.

This year holds a lot of unknowns. The one thing we do know is that learning will begin, in some form or fashion, and that libraries will be a crucial part of the support system for learners, educators, and parents, more than ever before. Here are the three big steps you’ll need to take this school year to ensure your community knows how to find educational support at your library. 

July 23, 2020

3 tips to always have a book recommendation ready

One question I regularly faced as the manager of an adult services department at a public library was, “how can my staff and I stay on top of trends in reading and good books to recommend.” There is no shortage of book blogs, reviews, social media feeds, etc. people can read. And it’s fun to deep dive into the online community of a genre. But being an active member of all the online reading communities isn’t possible, so the question for my team was really, “what tools do we have to efficiently and effectively learn about good books to recommend in genres we don’t immerse ourselves in.”

July 6, 2020

Extended LibraryAware live chat service

Our team strives to help our LibraryAware customers get setup as well as help you work through any issues that may arise with the product. A few years back, we started offering live chat support for LibraryAware customers, and it has been very well received. The LibraryAware product has greatly benefited from this real-time support. 

June 26, 2020

Promotions are now Folders in LibraryAware

After hearing that many LibraryAware customers use promotions to store and organize their outreach and communication materials, we have changed “Promotions” to “Folders” and have introduced new tools that allow users to find, edit and publish files quickly.  

June 9, 2020

Using LibraryAware to communicate with staff

We are all experiencing continuous updates and changes to protocol. Your staff should be at the top of your list when communicating updates. Email newsletters are an effective way to make a meaningful connection with your library community, and the same is true for connecting with your staff, especially in these times of social distancing. 

June 2, 2020

Campaign Guides are coming to LibraryAware

Communicating clearly and effectively is critical, particularly during a crisis, or when people have limited connectivity, or when information is constantly changing. Like now. And one of the best ways to make sure your message is received is to use a variety of channels with a consistent message.  

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